Mental Health Crisis Services

It is normal that situations like COVID-19 can affect your mental health and it’s completely OK to ask for help.

Telephone, Text, and Chat Mental Health Resources



Contact Information

Age Range

Kids Help Phone (Bilingual)Call: 1-800-668-6868
Text: #686868
Live Chat (12:00 am to 7:00 am)
0-20 years
Youth Services Bureau (Bilingual)Call: 613-260-2360
Live Chat
12+ years
Good 2 talk (Bilingual)Call: 1-866-925-5454
Text: #686868
Post-secondary students
Distress Centre Ottawa and
Region 24/7 (English)
Call: 613-238-3311All
Tel-Aide Outaouais (French)Call: 613-741-6433 or
Gatineau residents: 819-775-3223
Mental Health Crisis
Line 24/7 (Bilingual)
Call: 613-722-6914 or
Outside Ottawa: 1-866-966-0991
First Nations and Inuit Hope for
Wellness Help Line 24/7 (Bilingual,
Call: 1-855-242-3310
Live Chat
Talk4Healing for Indigenous Women (English, Other)Call: 1-855-554-HEAL
Text: 1-855-554-HEAL
Live Chat
Ottawa Rape Crisis Centre Crisis
Line 24/7 (English)
Call: 613-562-2333 or
24-hr line: 613-562-2333
Assaulted Women’s Helpline –
Ontario (English, Other)
Call: 1-866-863-0511
Call Senior Safety Line: 1-866-299-1011
Text: #7233
Unsafe at Home Ottawa (Bilingual)Text: 613-704-5535 (8:30 am to 12:00 am)
Live Chat (8:30 am 12:00 am)
Ontario Online & Text Crisis
Services (English)
Text: #258258 (2:00 pm to 2:00 am to)
Live Chat (2:00 pm to 2:00 am)
Canada Suicide Prevention
Service (Bilingual)
Call: 1-833-456-4566 or
Residents of Quebec Call: 1-866-277-3553
Text:  #45645 (4:00 pm to 12:00 am, English only)


Online Mental Health and Video Conferencing Services




Target Population

BounceBackMental Health phone line support with a coach and online videos.Everyone
Big White Wall24/7 Peer to Peer online mental health support network.Everyone
Walk-in Counselling ClinicsIn response to the COVID-19 situation, the Walk-in Counselling Clinic is offering phone and video counselling services. Visit their website for appropriate phone numbers and more information.Everyone
Crossroads Children Mental Health CentreCOVID-19 Crossroads is here to help.Children
Youth Services BureauOur mental health counselors are doing youth and family sessions and the walk-in clinic sessions by phone and video.Youth
PLEOHelping parents of children facing mental health challenges find their way forward.Parents
A Friendly VoiceA phone line for seniors.Older adults
RideauwoodWondering about substance use, behavioural addictions or mental health issues? You’re not alone. We’re right here.Substance use disorder support
Breaking Free Online (BFO)A confidential online platform to help support wellness around substance use. To access this service, use the code CAPSA2020 to sign in.Substance use disorder support
OCISCOOttawa Community Immigrant Services Organization Counselling Services.Newcomers and diverse populations
Wabano CentreCOVID-19 Message for Wabano Clients: We are open and continue to provide medical / mental wellness and outreach services.Indigenous people
Services for Survivors of Violence Dueing the COVID-19 PandemicWhere can survivors of violence still access support during the COVID-19 pandemic in Ottawa? Here is an updated list of VAW support services currently open and still taking referrals, though some may not be operating out of a physical space or their usual place.People experiencing violence


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